Nationwide Janitorial and Building Maintenance

CSG is one of the leading janitorial contractors and they are our #1 partner. We have very high standards, which they’ve exceeded time and time again. Communication and follow up is important to us and they make that their priority. Their CAP™ Software allows them to be proactive and provide consistent quality. Couple that with hiring the right people and training them to be accountable, and you’ve got a long-term partnership.

“Sean and Diana - I wanted to take a moment and say thank you to you both. We just successfully remodeled 93 stores and reintroduced them to our customers. CSG manages 56 of the 93 stores. The two of you did a fantastic job managing the madness that comes with remodeling this many stores at one time. I am sure we moved each one of the 56 floor stripping dates five times and then did the same thing with the floor scrubs that accompanied those strips. You both kept me sane during the process so thank you very much!! The stores look fantastic and we owe a lot of that success to the two of you.”

Tim R.
Retail Services Specialist, Store Development
NATIONAL GROCERY STORE

I once asked a competitor who did their cleaning service because I took one look and said, "Boy, that’s the kind of floor I would like." I called Cleaning Services Group and said, "I want your services." That was 18 years ago. They have a great business model for finding and retaining good people. Never, ever have I had a floor not cleaned… ever! They’re always here, they have great communication and I pay just one bill. I would never even think of using another company.

CSG has been our service provider for many years at multiple locations. The biggest reason we stay with them is their consistent service. I never hear of issues or complaints, which is important to me because that can become a huge distraction. They’re always available to us when we add a new location, expand an existing location or have special projects such as event preparation – they do it all. One other thing that is unique about CSG is that as large as they are, I still have access to upper management, which is not the case with many national companies. If I need to, I can call the CEO and have confidence that he will make himself available to me.

One of the things we love about CSG is the fact that we don't see a lot of turnover in the cleaning crews. The trust factor is important to us, and the more familiar we become with the cleaning crews, the more they become part of the family. I also appreciate the fact that even though they are a large company I can still get on the phone with Rick or Dennis if I have to. And if I have to leave a message they call back very quickly. They are just good people.

CSG has a plan and does what is expected. People show up when they are supposed to. There is good communication between the manager and the store.