Is Your Commercial Cleaning Service Delivering What They Promised?


Customer Service by Proactive Cleaning Companies

Addressing customer complaints as soon as they arise is important for all businesses—good customer service is all about responding to customers in a timely fashion, right? While a business should ensure that their customers are happy with their product or service, it shouldn’t have to happen after the customers have complained. A proactive approach to customer service by your cleaning company can reduce or eliminate those uncomfortable (and sometimes downright unpleasant) complaint calls you have to make. It’s about anticipating your needs and meeting them, ensuring that you, the customer, are satisfied with the service you receive. Proactive Customer Service vs. […]

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carbon footprint

Reducing your building’s carbon footprint might not be a priority of yours, but perhaps it should be. The term “carbon footprint” refers to the amount of carbon dioxide and methane emissions from a certain population, system, or activity. Your building’s carbon footprint is evidenced not only in the construction of the building but in the habits of the people who work there. Let’s look at some of the reasons why you should consider reducing your building’s carbon footprint, and some actions you can take to do so. Why Reduce Your Building’s Carbon Footprint? Save Money in the Present—When you reduce […]

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Is ice melt wreaking havoc on your floors?

Does the sight of new-fallen snow leave you cold as you imagine the state of your office floors once people start to track it (and the ice melt on top of it) onto your flooring? Do you despise the mess that winter creates in the lobby of your business, as visitors bring snow, slush, and—worst of all—salt from the bottoms of their shoes? Of course, everyone wants to make their sidewalks and parking lots as safe as possible for their employees and visitors. Ice melt products such as rock salt have been proven to be the most economical and most […]

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Is poor office cleaning making you sick?

Cold and flu season is here, and it’s more than just an inconvenience for workplaces across the country. A combination of poor hand hygiene and ineffective office cleaning can create a crisis in any office setting. Employees come to the office even though they’re sick and people carrying germs visit the office; sickness might feel like it’s unavoidable for the average American worker. Additionally, children bring home germs from school, spreading sickness to the entire family, including the adults who then take the germs to work with them. It’s estimated that lost productive time in the U.S. alone will cost […]

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Prevent flu in schools

The season for the spread of flu in schools is upon us, and students and staff members at schools across the country are at a high risk for infection. Many children are less than diligent about their hygiene, and their classmates and teachers will pay the price. And, don’t forget that they will bring the germs home with them, affecting their families and friends as well. An outbreak at a school will have repercussions throughout the community. However, a cleaning company can help you hold the germs at bay with a thorough and professional cleaning and disinfection of the entire […]

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You don't have to pay high prices for office cleaning when you have high standards

It’s time to hire a new commercial cleaning service for your office cleaning, but you’re tired of paying top dollar for cleaning that doesn’t meet your high standards. How do you know you’ll get the most bang for your buck—a cleaning service that meets your standards, but won’t break your bank? Say, for example, you’re presented with proposals from three different commercial office cleaning services, and you decide to go with the one that has the lowest price. Chances are good that you’re going to be disappointed with the level of service they provide. (After all, you get what you pay […]

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Slips, Trips and Falls

Slips, trips and falls injure more than a million Americans every year, according to data released by the U.S. Bureau of Labor Statistics and the Center for Disease Control. These types of accidents account for an average of 11 days of lost work and 15 to 17 percent of all workers’ compensation expenditures. Most of these injuries are entirely preventable if facility managers and property owners take a proactive stance on safety. What Causes Slips, Trips and Falls in a Commercial Office Building or Other Facility? A slip or trip does not always end in a fall, but when it […]

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Grocery store cleanliness from your customers' perspective

You’ve probably shopped in a grocery store where the level of cleanliness left much to be desired; the floors were dirty, the shelves disheveled, and the bathroom unspeakable. Your eyes are wide open when you enter a store as a shopper, but are you able to see the flaws in your own establishment? Take a moment and look at your grocery store cleanliness from your customers’ perspective. How would you rate your store? “No way,” you might be thinking.  “Our store is clean!” However, when you work at a store, it’s easy to overlook things that are very evident to someone […]

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Janitorial Services - Hard Surface Cleaning

You place a premium on maintaining a clean facility, so you hire janitorial contractor. But have you considered your motivation for hiring a crew to conduct a thorough and professional cleaning of your facility? Are you more concerned about the appearance of your building, or is cleaning for health and sanitation your number one motivator? Cleaning for Health vs Appearance For many, cleaning is simply a commodity, not an investment into the health of the occupants and the visitors to the building. If they feel that the building’s appearance won’t suffer, they may slash the frequency of service in order to […]

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Does your facility have healthcare facility cleanliness challenges?

Proper healthcare facility cleaning is absolutely vital in today’s world. The concern about HAI’s (Healthcare Associated Infections) is higher than ever, which has cause healthcare facility cleanliness to come under fire. You can’t hire just any cleaning company; you must choose a company that understands that cleaning a medical facility goes beyond appearances. Their employees must be properly trained in medical cleaning and their training must include bloodborne pathogens, hand hygiene, cross-contamination, and HIPAA laws. In the general sector, “cleaning for appearance” is often considered more important than “cleaning for health” due to budgetary constraints. With medical cleaning, the staff […]

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