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Wegmans is a rapidly growing grocery store chain with nearly 45,000 employees and 87 stores serving millions of customers in six states. CSG currently is responsible for cleaning at over half of all the Wegmans locations in the country.
How We Work
Plan of Action
We begin by visiting all locations where service will be provided and create a plan of action to bring any deficiencies up to the customer’s brand standard. Once a baseline of cleanliness is established and employees understand the daily standard, we determine the equipment needed and set up the project teams.
Next, specialized training is initiated so all staff is trained on all processes for the location(s). This begins with selecting the Area Manager and training him or her on the scope of work, chemicals, and equipment to be used on site.
Background checks, Team meetings
Background checks are performed on all personnel who will be working on-site. Drug tests are also performed as required. Daily team meetings also begin at this point in the process and include procedural, safety and equipment training.
Once the equipment is delivered to the location, a final walk through with the customer, our managers, and CSG Staff takes place reviewing scope of work, chemicals to be used, and equipment procedures. We will also outline the first night's start-up cleaning and project work. Project teams may be brought in to bring the site up to the customer's brand standard.
Daily Workflow and Accountability Schedule
After initial project work is completed, the start-up and project team turns the site over to the cleaning staff and management team. Here, the daily workflow and accountability schedule is transitioned to the District Manager.
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