Technology

AdobeStock_224544073

Facility Services Partners at

CSG

 

Accountability + Communication

CSG’s proprietary technology supports our customers by sharing real-time data, ultimately promoting accountability and enabling us to meet your standards, every time. Our custom technology is the only software in the industry that gives our clients real-time access to Service Tracking, Scheduling, Audits and KPI Metrics.

CAP™ 

CSG Auditing Platform - Designed for You

Communication + Accountability + Proactivity = Stress Free Customer

"The CSG CAP™ program leads to excellent, real-time communication. They call me before I even know I have a problem." -Ben (Cleaning Client)

 

Modern notebook computer with future technology media symbols

The only software to give you

real-time access to:

Service Tracking

Scheduling

Audits

KPI Metrics

Portrait of a smiling customer service representative with an afro at the computer using headset
  • Quality Control - Software that holds us accountable to deliver consistently

  • Service Blueprint - Daily monitoring allows us to be proactive correcting issues in real time

  • Technology and Reporting - Access to Service Tracking, Scheduling, Audits and KPI Metrics

  • Monitoring - Active monitoring including daily check-in, weekly audits and monthly district manager audits

Interactive Response System (IVR)

Real time and cost effective reporting that includes alerts from low quality ratings and service requests, to unrecognized Caller ID. Never worry about a no show or slow response times for any issue.

business documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the background

Detailing Schedule

A color coded floor plan letting you know exactly which areas will be detailed on any given day.

Computer data

Biometric Security

Offering a higher level of security using the latest in Biometric Security allowing automatic authentication of each employee.

AdobeStock_224544073
Their CAP™ Software allows them to be proactive and provide consistent quality.
Dick Sortino
Wegmans
They’re always here, they have great communication and I pay just one bill.
Chip Cingari
ShopRite
Thank you again for all you have done and will continue to do in helping our brand grow.
Strategic Initiatives Manager
National Grocery Chain

CSG's Technology

Real-time access to Service Tracking, Scheduling, Audits, and KPI Metrics.

Connect Today