Technologies

Technologies

CSG Auditing Platform(CAP™) – Proprietary Software Designed For You

You have high expectations of your janitorial service, and rightfully so. That is why we developed our proprietary CAPâ„¢ software, to allow our people to deliver on those expectations.

Accountability isn’t just a claim we make on our website. It’s our commitment to each and every client. Accountability for delivering results is only possible when every person in our organization takes ownership to deliver the best customer experience. The result is less than 20% employee turnover, which enables us to deliver consistent, quality cleaning to your facility.

QUALITY CONTROL

CAPâ„¢ CSG Platform is the proprietary tool we use to define the results we hold our people accountable to deliver. It enables us to meet your standards and do it consistently.

SERVICE BLUEPRINT

CSG has a Customer Service Blueprint that works. Daily monitoring allows us to be Proactive rather than Reactive, correcting issues in real-time.

Testimonials

What people say about us

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“Sean and Diana - I wanted to take a moment and say thank you to you both. We just successfully remodeled 93 stores and reintroduced them to our customers. CSG manages 56 of the 93 stores. The two of you did a fantastic job managing the madness tha...

Tim R., Retail Services Specialist
May 8, 2022

CSG has a plan and does what is expected. People show up when they are supposed to. There is good communication between the manager and the store....

Major Retailer
May 8, 2022

One of the things we love about CSG is the fact that we don't see a lot of turnover in the cleaning crews. The trust factor is important to us, and the more familiar we become with the cleaning crews, the more they become part of the family. I also a...

Ken Whitaker, Holladay Properties
May 8, 2022

I once asked a competitor who did their cleaning service because I took one look and said, "Boy, that’s the kind of floor I would like." I called Cleaning Services Group and said, "I want your services." That was 18 years ago. They have a great bus...

Chip Cingari, ShopRite
May 8, 2022

CSG has been our service provider for many years at multiple locations. The biggest reason we stay with them is their consistent service. I never hear of issues or complaints, which is important to me because that can become a huge distraction. Theyâ...

David Rothberg,
Laticrete International
May 2, 2022

CSG is one of the leading janitorial contractors and they are our #1 partner. We have very high standards, which they’ve exceeded time and time again. Communication and follow up is important to us and they make that their priority. Their CAP™ So...

Dick Sortino, Wegmans
May 2, 2022

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